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Featured Article

August 22, 2016

24/7 IT Support

One thing is absolutely certain about business computer systems: You can have the finest infrastructure in the world...but at some point, performance issues will inevitably arise on the network. There is no such thing as a flawless computer network.

For instance, a cable may unexpectedly break or become dislodged, leading to slow or failed data transmissions between devices. Firewalls will occasionally need to be updated. A VoIP system could suddenly begin to suffer from latency and jitter, resulting in garbled voice communications. Or a server could malfunction, causing chaos and confusion on the network.

Computer systems, in other words, are highly complex entities with countless moving parts. As such, computer systems are highly error-prone. And when performance issues do arise on the network, it’s critical to have the resources in place to identify a root cause and determine the best possible solution.

Businesses are therefore strongly encouraged to fortify their computer systems with the services of technical support teams that provide 24/7 IT support.

Recently for example, the epidemic in Ransomware such as CryptoLocker has shown the importance of having people available at all hours to help restore systems which have been taken over by hackers.

Partnering with a managed services provider (MSP) like Apex Technology Services is a way of obtaining high quality—yet cost-effective—24/7 IT support. We can either supplement your in-house IT department, working closely with your staff to provide rapid troubleshooting assistance, or we can assume total responsibility for your network. It all depends on your needs.

Apex offers flexible service plans that will allow you to pick and choose the services that you are looking for—ensuring that you get the most for your money. For instance, you can purchase individual blocks of time (such as a flexible amount of monthly or yearly hours for technical support), unlimited 24/7 IT support or anything in between.

Apex operates from a dedicated network operations center that is available 24/7/365. So you can rest assured that if a server crashes at 7 p.m. on a Friday, a live, U.S.-based representative will be able to field your call and connect you with a certified technician or experienced engineer. Our engineers are experts in both Windows and Linux. They can also help troubleshoot Microsoft Office, Terminal Server, Exchange Server, firewalls, VoIP and just about any other problem that you might have.

Consulting with an MSP sure beats having to ask your overworked in-house technician to stay late after work to fix a computer problem, or waiting several days for a problem to be addressed.

Here at Apex Technology Services, we treat our customers like family. Our clients range from small law firms to Fortune-class enterprises. We will work closely with your business to understand the nuances of your network, and then around the clock to make sure your network is performing at the high level you require.

For more information about our 24/7 IT support, click here







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