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Level II Support Technician

Apex Technology Services is the premier managed service provider in the Fairfield county & NYC area supporting customers in the financial, medical and legal sectors. We are currently looking to add a Level II Support Technician to our high-energy team in Norwalk, CT. This is a full-time opportunity offering competitive salary and great benefits including: medical, dental, vision, and 401K.

This position will be responsible for handling Level II related incidents for Apex's client base. Support will range from hardware, software and networking issues across multiple platforms. The technician will perform assorted remote and onsite troubleshooting techniques to arrive at a resolution or subsequent escalation.

Required:

Good organizational skills, problem solving abilities, effective customer service and interpersonal skills, effective verbal and written communication skills (both technical and non-technical). Minimum 3-5 years of recent technical experience with a Bachelor's degree in computer science (or related field of study) preferred.

Experience:

Solid knowledge of supporting Windows 7-10 environments, Microsoft Office Suites (including Office 365), Windows Server 2012-2016, Active Directory, DHCP, DNS, Group Policy, Microsoft Exchange Server 2010-2019, VMware, MDM and VoIP. Networking and LAN experience, working with firewalls, switches, VPNs, access points and patch panels. Previous experience working at an MSP with knowledge of Autotask CRM and Ninja RMM is a plus.


  • Preferred Certifications (not required): CompTIA A+, Network+, MCSE, CCNA

  • All candidates MUST be US citizens & successfully pass a federal and state background check.

Please submit resumes to Careers@apextechservices.com

Senior Network Engineer

Apex Technology Services is the premier managed service provider in the Fairfield, Westchester and NYC area supporting customers in the financial, medical and legal sectors. We are currently looking to add a Senior Network Engineer to our high-energy team in Norwalk, CT. This is a full-time opportunity offering competitive salary and great benefits including: medical, dental, vision, and 401K.

This position will be responsible for handling Level III related incidents and project design for Apex’s client base. Support will range from networking and server issues across multiple platforms. The engineer will evaluate, develop and maintain data networking and communications systems (hardware and software). The engineer will perform assorted remote and onsite troubleshooting and design techniques to arrive at a resolution or proposal.

Required:

Good organizational skills, problem solving abilities, effective customer service and interpersonal skills, effective verbal and written communication skills (both technical and non-technical). Ability to prioritize, and work well under pressure. Ability to work well in a team or individually. Ability and willingness for some on-call/after-hours work. Minimum 5-7 years of technical experience with a Bachelor's degree in computer science (or related field of study) preferred.

Server Experience:

Solid knowledge supporting and architecting Windows Server 2008-2012r2 environments and solutions including: Active Directory, DHCP, DNS and Group Policy. Solid knowledge supporting and architecting Microsoft Exchange Server 2007-2012. Strong knowledge of SAN storage solutions (EMC, EqualLogic/Compellent, NetApp, HP/Lefthand, IBM). Strong knowledge and hands-on experience with Hyper V, VMware vSphere ESX/ESXi, vCenter, vMotion, VDI/View design and implementations. Experience with Citrix Xenserver/XenDesktop a plus.

Networking Experience:

Solid networking knowledge with 5+ years of experience in Cisco Networking, Wireless and Security solutions. Experience setting up Cisco IOS Switches and Routers, ASA Firewalls, Cisco Wireless Controllers and WAPs as well as other similar platforms: SonicWALL, Fortinet, WatchGuard. Demonstrated experience with complex multi-site network troubleshooting, multilayered switch environment, VPN technologies, and implementing network monitoring. Deep understanding of TCP/IP concepts, IPSEC, Switching and Routing Protocols. Experience with third party network analyzers and management tools. Proven implementation and understanding of current WAN topologies. Troubleshooting connectivity and latency issues traffic over MPLS and T1 circuits.

Preferred Certifications: Network +, CCNA (R&S/Security), CCNP (Routing & Switching/Security), MCSE, MCITP


  • All candidates must be a US citizen.
  • All candidates must successfully pass a federal and state background check.

Please submit resumes toCareers@apextechservices.com

Apex Technology Services
Choose from comprehensive, affordable solutions for IT consulting, network services and computer help desk support in Fairfield county including Norwalk, Darien, Stamford, Greenwich, Ridgefield and Bridgeport. Also Westchester county including Rye, New Rochelle, White Plains, Yonkers and New York including Manhattan and the five boroughs.
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IT SERVICES

Apex Technology Services is a cutting edge MSP offering quality IT support to financial, medical, legal, Fortune 500 and government agencies while adhering to the highest of quality...

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CYBERSECURITY

Apex Technology Services has the cybersecurity expertise to help your business in a world filled with attackers looking to shut down your business hold it ransom or steal your valuable...

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CLOUD SERVICES

CLOUD SERVICES

Apex Technology Services delivers a combination of traditional IT functions such as infrastructure as a service (IaaS), applications, software, security, monitoring, storage...

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