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Featured Article

August 12, 2013

Computer Tech Support is Best in the Hands of a Managed Service Provider

Due to the quality of service, the price tag associated with it and technological innovations, companies are increasingly opting to have their computer tech support be a managed service. Rather than invest a substantial portion of a company’s own resources on an expert IT staff that business owners simply don’t have enough steady work for, decision makers can instead choose to employ a managed service provider to take care of its computer tech support needs.

By signing a contract with a remotely-based, independent tech support company, business owners can enjoy peace of mind as they’re able to focus their attention on pertinent and pressing business matters rather than potential technology-related problems. They’ll be able to rest assured that a team of expert technicians are monitoring their systems to make sure everything is running smoothly. Should a problem arise, the technicians will fix it remotely. Rather than having to call and schedule an appointment if a company is experiencing computer or network problems, managed service providers will respond to problems immediately, fixing them quickly and keeping your systems operating smoothly.

Many managed service providers offer 24/7 support. That fact is becoming increasingly important for decision makers, as the cost for small businesses to be offline is $6,900 per hour, the cost for medium-sized businesses to be offline is $74,000 per hour and the cost for large businesses to be offline is $1,130,000 per hour. Businesses can’t afford to experience computer downtime. And by employing the services of a well-qualified computer tech support team, they’re doing what they can to prevent that downtime from ever occurring.

Apex Technology Services is in a prime position to serve as your company’s computer tech support team. To learn more about how the company’s services can benefit your business, click here.

Edited by Justin Reynolds

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