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Featured Article

September 19, 2016

IT Services Company

An IT services company helps customers by providing a wide range of technology-related services. These services can range from basic computer support to proactive data center infrastructure management.

An IT services company operates in a remote environment called a network operations center (NOC). Within the NOC is a help desk that is staffed by live call representatives and certified network engineers who have access to cutting-edge troubleshooting equipment.

The NOC team will work closely with multiple businesses to help them solve technology challenges. These challenges will vary greatly from client to client.

For example, a company may approach an IT services company with a VoIP-related issue, and will require immediate rapid-response troubleshooting to restore service. A NOC engineer can remotely examine the customer’s network and attempt to find the root cause of the problem. If it’s necessary, the NOC engineer can deploy an agent to conduct an onsite assessment.

Another business may approach the same IT services company looking for ways to reduce unplanned downtime or operating expenses in its environment. The NOC will be able to provide a thorough network assessment, and look for ways to improve system performance. The NOC can provide valuable feedback that businesses can use to achieve their short and long term technology goals.

Working with an IT services company is a flexible and cost-effective way to receive first class IT support from a team of experts, without having to take on any extra in-house workers. IT services can be purchased as needed, or in chunks of time.

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