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August 21, 2017

3 Ways an MSP Can Help Your IT Department

We’ve all seen the highway road signs warning drivers not to “go it alone” on long journeys. Driving, in other words, is a lot easier when there is another set of eyes sitting next to you watching out for hazards, navigating and fiddling with the radio.

This idiom also holds true in the workplace, especially for understaffed and overworked IT departments. It’s very difficult to complete all of the small — but critical — tasks which are necessary for maintaining a safe and efficient network when you don’t have enough staff members on board.

To streamline management, a growing number of organizations are now outsourcing IT operations to managed service providers (MSPs) offering programs like cybersecurity assistance, rapid-response troubleshooting, consulting and more.

Here are three tasks an MSP can handle for your IT department:

1. Security patching: Keeping cybercriminals out of the network is hard work. But many organizations undercut their own cybersecurity efforts by failing to recognize and close system vulnerabilities when they arise. Device and network hygiene is imperative for preventing cyberattacks and data breaches, and this is where an MSP can be of tremendous assistance. An MSP will know exactly where to spot system vulnerabilities, and how to apply the best fixes.

2. License management: An MSP can help with more than just cybersecurity operations. Take hardware and software license management, for instance. The last thing you want is for an employee to come to work and be unable to use his or her machine because of an expired software license. Vendors can also request audits from time to time, to make sure their customers are adhering to user agreements.  License management is very difficult when there are hundreds or thousands of agreements to look after. An MSP can automatically provision, decommission and track licenses for you — saving time, and ensuring that you are always in compliance.  

3. Mobile access: Another major technology problem that companies are struggling with today is mobile access. Many employees now choose to use their own personal smartphones and tablets at work, which is fine — as long as IT knows about each device and the data it holds. When IT is kept in the dark, this is called shadow IT and it can be very detrimental to an organization. For example, suppose a device is stolen; an MSP would need to know what information is being stored on the device, and whether it is protected with a strong password. Most MSPs today offer comprehensive mobile device management (MDM) plans that allow workers to use mobile devices securely and in accordance with industry recommendations and policies. Using an MDM program is one of the most effective ways to manage mobile devices.

So think of an MSP as a trusted partner that you can use to handle any number of IT-related processes. There is no reason why you should have to "go it alone." To learn more information about how an MSP can benefit your organization, contact Apex Technology Services.

A new breed of hacktrepeneurs has awoken and they have little to fear and everything to gain by infecting as many companies as possible and extorting money from them. Apex Technology Services stands ready to protect your company regardless of whether it’s located in New York CityWhite Plains, New York; Connecticut; Australia; Europe; or anywhere else. Our full suite of cybersecurity and IT support services is at your disposal, enabling you to spend less time worrying about and more time growing your business.

To ensure your security, consider one of our most popular services — Auditing & Documentationwhich pinpoints vulnerabilities in your infrastructure, process flow and internal security procedures.

Apex Technology Services
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