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June 16, 2014

Infonetics: Business VoIP Market to Reach $38B by 2018

The market for VoIP telephony and unified communications—which included managed, cloud and SIP trunking services in both business and residential sectors—is expected to reach $88 billion by 2018. And of that, $35 billion will be spent on business VoIP services alone.

“While you have some markets, like the U.S., that have been a little more aggressive and more on the forefront of [VoIP] service adoption and service availability, other regions lag,” said Diane Myers of Infonetics. “Over the next five years, we will see a lot more catching up. Some of the growth won’t come necessarily from the U.S.—although the U.S. market is absolutely growing—but we [will] definitely see activity going elsewhere, too.”

In sum, the business VoIP market is expected to grow from $24 billion in 2013 to $35 billion by 2018, an increase of nearly 46 percent over that time. According to Myers, part of the reason the sector is growing is due to the increasing prominence of managed service providers, which oversee a business’ technological infrastructure and deliver hosted services through the cloud.

Because of the myriad of benefits the technology affords—like increased flexibility and productivity, reduce operating and capital expenditures, and scalability—it appears as though the trend will continue into the future. And many businesses that adopt VoIP technology will likely do so by partnering with an MSP. In doing so, that team of seasoned professionals oversees technological infrastructure and offers onsite IT support when needs arise. That way, businesses can redeploy their resources on other mission-critical aspects of their organization knowing that their infrastructure is working optimally.

If you’re a business owner looking for a managed service provider that offers onsite IT support in Greenwich, CT, click here to learn more about how Apex Technology Services can help you.

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